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Shipping & Returns

Shipping Policy

All orders are processed within 24 - 48 hours of being placed. Orders received on Saturday, Sunday and Holidays will be processed by the next business day. Business day means Monday to Friday between 8 am to 4 pm EST, except holidays. Please note we do not ship on Saturdays, Sundays, and Holidays.

While we strive to maintain its 24 - 48 hours average time-to-ship, we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handling of the product over to the carrier for transport).

We will ship to any physical address in Canada, Puerto Rico, and the United States (Excluding U.S. Territories and Protectorates [American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, Marshall Islands, Federal States of Micronesia, Palau, U.S. Minor Outlying Islands]). 

 

While we will ship to P.O. Boxes and APO/FPO Addresses, we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from lost packages. Each package requires signature confirmation; therefore, timely delivery requires that the customers make themselves available for its reception. 

Return & Exchange Policy

We want you to love our natural candles and accessories; these are the conditions that apply to returns of products:

Only products purchased through the Website may be returned to Dahil Bar LLC in accordance with this return policy.

Dahil Bar LLC products purchased through any other outlet, including boutiques and third-party retailers, are subject to the return policies applicable to such outlets.

Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Dahil Bar LLC for a refund or exchange.

You should inspect products for damage immediately upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately at hello@dahilbar.com to file a report. However, in order to qualify to receive a refund or exchange for any such claim, you need to contact us no later than fifteen (15) days from delivery. 

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must also be in the original packaging.

You must return all products to us within thirty (30) days of delivery of those products and use a delivery method that allows for shipment tracking.

To return products, please send an email to

Dahil Bar LLC

hello@dahilbar.com

 

You will be responsible for paying for your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We are here to help make your return as easy as possible. Once your return is received and inspected, we will email you that we have received your returned item, and we will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 5 to 7 business days.

Dahil Bar LLC will not accept merchandise that, in its reasonable discretion, has been used, altered, or damaged by you or a third party for which it is not responsible. Dahil Bar LLC is not responsible in the event that returned packages are lost, stolen, or mishandled.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

In its reasonable discretion, Dahil Bar LLC reserves the right to refuse to refund or exchange any product that does not strictly comply with the above requirements. 

Late or Missing Refunds

If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, and there is often some processing time before a refund is posted. 

 

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at hello@dahilbar.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Warehouse

In accordance with U.S. federal holidays, our warehouse will be closed on the following days of the 2022 calendar:
 

  • New Years Day

  • Martin Luther King Jr. Day

  • Presidents Day

  • Memorial Day

  • Juneteenth Day

  • Independence Day

  • Labor Day

  • Columbus Day

  • Veterans Day

  • Thanksgiving Day

  • The Day After Thanksgiving Day

  • Christmas Eve

  • Christmas Day

  • New Years Eve

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