Shipping & Returns

We want you to love our natural candles and accessories; these are the conditions that apply to returns of products:

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Only products purchased through the Website may be returned to Dahil Bar LLC in accordance with this return policy.

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Dahil Bar LLC products purchased through any other outlet, including boutiques and third-party retailers, are subject to the return policies applicable to such outlets.

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Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Dahil Bar LLC for a refund or exchange.

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You should inspect products for damage immediately upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately at hello@dahilbar.com to file a report. However, in order to qualify to receive a refund or exchange for any such claim, you need to contact us no later than fifteen (15) days from delivery. 

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To be eligible for a return, your item must be unused and in the same condition that you received it, and it must also be in the original packaging.

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You must return all products to us within thirty (30) days of delivery of those products and use a delivery method that allows for shipment tracking.

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To return products, please send an email to

Dahil Bar LLC

hello@dahilbar.com

 

You will be responsible for paying for your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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We are here to help make your return as easy as possible. Once your return is received and inspected, we will email you that we have received your returned item, and we will also notify you of the approval or rejection of your refund.

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If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 5 to 7 business days.

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Dahil Bar LLC will not accept merchandise that, in its reasonable discretion, has been used, altered, or damaged by you or a third party for which it is not responsible. Dahil Bar LLC is not responsible in the event that returned packages are lost, stolen, or mishandled.

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Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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In its reasonable discretion, Dahil Bar LLC reserves the right to refuse to refund or exchange any product that does not strictly comply with the above requirements.